/// This Is How the NFL Is Getting Butts Back in the Bleachers
Atlanta Falcons CMO Jim Smith is rewarding loyal season ticket holders with the kind of stadium “memories” they can’t get from watching on TV at home. For the second year, Smith is offering season-long fans game-day “experiences” such as a visit from team cheerleaders to their seat. Or a spot on the field during player introductions at the Georgia Dome. Illustration: Kyle Fewell It’s not like some drunk up in the nosebleed seats can simply request a cheerleader like he’s ordering a beer. Using the free Experience app , season ticket holders must redeem “memory points” on the Thursday before a home game. Security guards are on hand just in case—but are rarely needed. “We never put our cheerleaders in danger. That sensational crap is so unfair to the cheerleaders—and the fans who request it,” says Smith, who adds that most of the visits are ordered by parents for their cheerleader daughters. “It’s truly about an experience that a parent, or a bunch of friends, want to have.” So goes the NFL’s marketing game plan to get its fans off the couch—and back into stadiums. High ticket prices, personal seat licenses (PSLs) and rowdy fans have led some die-hards to give up live games in favor of watching for free from home. The $10 billion league wants these couch potatoes back. And it wants season ticket holders—the lifeblood of the league—to keep coming, explains Brian Lafemina, the NFL’s svp of club business development. The league and its 32 franchises are pushing the marketing envelope to do it. The NFL is in some ways a victim of its own success and innovation. As its TV networks add more coverage, more camera angles and more replays, the gap between the at-home and in-stadium viewing experiences has grown wider. Throw in the two RedZone Channels (which whip viewers around to potential scoring plays) offered by the league and DirecTV, and it’s a wonder fantasy players and bettors ever leave the Barcalounger. “TV has fundamentally changed the way people watch our game—and that’s a great thing,” says Lafemina. “We have to do the same inside the stadium.
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This Is How the NFL Is Getting Butts Back in the Bleachers
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