/// Verizon Says Software Glitch Let Some Customers Upgrade Phone and Keep Unlimited Plan

September 30, 2013  |  All Things Digital


Verizon said Monday that it was a software glitch rather than a change in policy that recently allowed some customers to get a low-cost phone upgrade while still keeping their unlimited data plan. The carrier confirmed the issue to AllThingsD and said it would honor the unlimited plans of those customers who managed to upgrade while Verizon was working to fix its software. Verizon’s policy has been to allow existing customers to keep their unlimited data plan but only by sticking with their existing device or paying the full unsubsidized cost of any new phone they want to use with the unlimited data plan. However, the company said it fixed the issue earlier on Monday. So if you didn’t get that upgrade already, you are out of luck. “The company no longer offers unlimited data plans and customers who want to retain existing unlimited data plans, must pay full retail price for a replacement phone,” Verizon said. AT&T and Verizon have both moved away from offering unlimited data in favor of plans that charge customers various prices for set amounts of data . Sprint has made a big deal out of maintaining unlimited data options, even promoting recently that customers will be able to keep such plans as long as they stick with Sprint. T-Mobile, which typically offers unlimited data but caps the amount of high-speed data each month, has recently started offering fully unlimited data plans with no speed caps .

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Verizon Says Software Glitch Let Some Customers Upgrade Phone and Keep Unlimited Plan

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