/// Matt Marcotte, Tory Burch
Matt Marcotte, Global Head of Retail at Tory Burch
Matt Marcotte is an accomplished leader with over 22 years of experience in multiple aspects of the retail business. Starting out with May Department Stores, Matt had a varied buying career in the women’s, young men’s, accessories and home areas, learning the importance of customization and intense consumer insights.
After May Co. Matt moved to Gap Inc to explore the specialty store and operations side of the retail business. Starting as a District manager, Matt worked through the field structure to Zone VP before taking a lead role in a major brand reinvention project, reimagining every aspect of the retail experience – from store design to merchandising strategy, marketing approach, store experience and infrastructure.
Matt was recruited by Apple to run East Coast and Europe store operations and eventually the entire North American stores organization. During that time Matt focused on how to successfully scale luxury technology retail stores during explosive growth, improve the employee and customer experience and ultimately become the most respected retailer in the world.
Matt was recruited by Tory Burch to build the Global Retail business and redefine the employee, customer and growth strategy for the fast emerging luxury brand.
Matt has leveraged his diverse experience with some of the best brands and companies in the world to shape his perspective on how the employee and customer is evolving and how retail companies need to proactively address this evolution in order to build and scale a business, drive profitable growth while also staying true to the brand.