/// eBay’s John Donahoe Seeing a "Staggering Surge" in Mobile Shopping

July 19, 2012  |  All Things Digital


eBay has revised its mobile revenue figures, once again. In what is becoming a routine move, the company said today during its second-quarter earnings release that it is now expecting both eBay and PayPal mobile to each transact $10 billion in volume this year. “That’s more than double 2011,” said eBay’s CEO John Donahoe, who called it “a staggering surge” in mobile commerce that did not exist just a few years ago. As recently as January , eBay was predicting that mobile shopping — either through its apps or the browser on either a phone or tablet — would hit $8 billion in mobile gross merchandise volume in 2012. Likewise, PayPal was expected to hit another $7 billion in mobile total payment volume. Last year’s numbers were similarly revised multiple times before it the end of the year when eBay’s mobile final tally stood at $5 billion and PayPal’s totaled $4 billion. “The line is blurring between online and offline, and that behavior is happening because of the investments we have made in mobile,” he said. As part of the company’s second-quarter conference call, analysts peppered Donahoe with questions about whether these sales were incremental to the company’s traditional business. However, he dismissed those fears that they are not because if someone wants to buy a car part while under the hood or while walking down the street, they better let them. “We believe it is helping our growth rate and helping us be the leader in mobile commerce and payments,” Donahoe added. It’s hard to say which retailer is a leader in mobile. Others, such as Amazon, have been reluctant to disclose how much traffic is coming from mobile devices. Donahoe said there’s obvious leaders, like Amazon and eBay, but beyond that he questions if other retailers are doing significant revenues on mobile. “If you think of it as an app-based world, we aren’t going to carry around a Neiman Marcus app and a Wal-Mart app and a Best Buy app. By being a marketplace, it’s a single app that gives you access to a lot of things

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eBay’s John Donahoe Seeing a "Staggering Surge" in Mobile Shopping



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