/// Exclusive Interview: Carrier IQ Gets Transparent About Its Mobile Monitoring

December 13, 2011  |  All Things Digital


It’s been a tumultuous few weeks for Carrier IQ, the mobile analytics outfit at the center of a continuing privacy brouhaha over what its diagnostic software does and does not do. Since late November, when CIQ was first accused of keylogging all sorts of potentially sensitive information on the 150 million devices it is deployed on worldwide, the company has been scrambling to explain that its software doesn’t log or even understand keystrokes. It is simply monitoring handset behavior and network performance so that the carriers who use it can improve their service. Now, as the company prepares to answer the questions put to it by the U.S. Senate Judiciary Committee, it’s hoping to set the record straight, once and for all, by publishing a definitive report (embedded below) on the functionality of its software, including an in-depth analysis of the video that inspired the allegations against it. In an exclusive interview with AllThingsD , Carrier IQ CEO Larry Lenhart, and Andrew Coward, the company’s VP of marketing, discuss that report, why its software isn’t opt-in, and how it handles law enforcement requests. John Paczkowski: Tell me about the new document you’re publishing. This is your third official statement on this debacle. Why is it necessary? Larry Lenhart: I think over the last few weeks we’ve learned a lot about transparency.

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Exclusive Interview: Carrier IQ Gets Transparent About Its Mobile Monitoring



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